Technical Application Management

Continuous optimization and performance tuning.

WHAT WE DO

A future-ready IT landscape

Business output depends on the stability, security, and performance of IT applications. Itility Technical Application Management (TAM) ensures that enterprise applications function optimally, remain up to date, and continuously align with business objectives.

Our specialized staff combines expert technical knowledge with excellent communicational skills. This way we serve as the linking pin in translating business needs into technical specs.

Our TAM experts focus on resilience for business applications. This involves proactive monitoring, automation, performance management, patch management, rapid issue resolution, configuration adjustments, certificate management, and of course transparent reporting.

Whether deployed on-premises, in the cloud, or in hybrid environments, our TAM service ensures high availability, reliability, and a future-ready IT landscape.

HOW WE DO IT

Comprehensive maintenance and support

Itility covers the full spectrum of operational support, including system monitoring, performance optimization, troubleshooting, and incident resolution. Regular updates, patch management, and security enhancements are applied to protect applications against vulnerabilities while ensuring compliance with industry regulations and internal policies.

Optimization and performance tuning

Beyond maintenance, applications require continuous analysis and optimization to meet changing requirements. Our advanced observability tools provide real-time insights into performance metrics, allowing for proactive adjustments before issues impact business operations.

By leveraging advanced automation, continuously optimize application performance, minimize downtime, and prevent disruptions.

Integration and scalability

Most of our customers have elaborate IT landscapes involving complex integrations between applications, cloud environments, and on-premises infrastructure. At some point, this complexity will block innovation and increase risk of business disruptions. Our software expertise allows us to simplify integrations, improve API’s and eliminate unnecessary complexity. This way, we support smooth integration between different systems, ensuring compatibility and scalability.

Security and compliance

Our security management practice includes vulnerability management, security patching, and access control management to safeguard sensitive data and to ensure compliance with industry standards such as ISO 27001, GDPR, and other relevant regulations. Our service is regularly audited by external parties for ISO27001 and ISAE3402 type 2 compliance.

Reliable incident management and support

Even with proactive monitoring, unexpected issues may occur. We work with named TAM experts that know our customers’ IT environment and the business processes that use it, allowing us to quickly identify issues and minimize impact.

Future-Proof IT Operations

As technology evolves, so do business needs. Our TAM experts therefore continuously develop their knowledge using the Itility Academy and externally provided training. We test new technologies in our lab and apply innovation when we feel confident.

Artificial intelligence is one such innovation. Extremely promising and potentially capable, which is why we act carefully when we embrace innovations. Read more about our capability and GenAI Manifesto on our AI engineering page.